A delivery shaped around the whole system.
Clan needed one savings, investment and lending product across the customer channels people actually use, with onboarding, KYC, product settings and analysis connected behind it.
Cuesoft delivered the product with SelCapital and Clan: mobile app and widget design, onboarding, KYC, credit and submitted-record analysis, notifications, backend settings and channel integration.
Experience design is part of the delivery.
Mobile app and widget designs
Cuesoft produced new mobile-app designs and a dedicated widget in portrait and landscape, laid out for the screens people use for finance.
Onboarding and KYC in the journey
Onboarding and KYC close-out are part of the customer journey, so eligibility and identity checks appear in the product where the customer is.
Lender and borrower workspaces
Lenders and borrowers each get their own next actions: lender-focused screens, borrower navigation, repayment inputs and mobile refresh behaviour.
The technical architecture.
One product across four entry points
The mobile app, widget, website and USSD journeys are delivered as one financial product on the channels Clan’s customers use.
Product rules held in settings
Backend settings separate workflow, payment, eligibility, qualified-borrower and decision-engine rules, giving operations an explicit place to manage them.
Analysis built in
Message analytics, call-record analytics, credit-bureau analysis and analysis of submitted records are built product features.
Details that make the difference.
KYC, verification and notifications
The build covered KYC, email verification and push-notification delivery with OneSignal and Firebase. Request and borrower notifications go out by email, SMS and push, tied to the state of the product.
Underwriting, eligibility and repayment
Loan underwriting, eligibility, qualified borrowers, repayment inputs and repayment testing work as connected decisions and payment actions.
Backend stability and tested flows
Backend stability work ran alongside KYC, product settings and analytics. Cuesoft tested borrower and lender flows, repayment input options and live-data analysis.
Rules change without a rebuild
Because product rules sit in backend settings, the operating team has a route to evolve product rules without making every change a fresh interface or application rebuild.
- Product and UI design
- Mobile application
- Mobile widget
- KYC and onboarding
- Credit analysis
- USSD and web delivery
- Angular
- Flutter